How Can We Help?
Owned and operated by Ashwood & Grove, we welcome every question about outdoor kitchens, grills, and fire pits.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit window of 5 to 8 business days. Once your order ships, you will receive a tracking number by email so you can follow it to your door.
How do I track my order?
As soon as your order leaves our facility, we send a shipping confirmation email with a tracking link. If you have not received it within 3 business days of placing your order, check your spam folder or contact us directly.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to start a return, please visit our Return Policy page or send us a message through the form below.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the next steps.
What fuel type do your pellet grills use?
Our pellet grills are designed for standard food-grade hardwood pellets. Different wood varieties like hickory, mesquite, or applewood let you tailor the smoke profile to whatever you are cooking that evening.
How do I choose the right fire pit for my patio?
Consider your available deck or patio space, your preferred fuel source, and the seating arrangement you envision. Our product pages include detailed dimensions and specifications to help you find the right fit for your backyard.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Timely Responses
We aim to answer every email within one business day so your project keeps moving forward.
Secure Shopping
Your payment and personal details are protected with industry-standard encryption at every step.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your backyard? Our 30-Day Returns window gives you time to decide with confidence.
